Home About Us Features Solutions by Industry Pricing Contact Us
EN AR DE
Login

TERMS OF SERVICE

Esyana Field Maintenance Management Platform

Document Version: 1.0
Effective Date: 26 July 2026
Last Updated: 26 July 2026

TERMS OF SERVICE

These Terms of Service ("Terms") constitute a legally binding agreement between Sadeid, a company registered in the Hashemite Kingdom of Jordan under Registration Number 1210822026 ("Sadeid", "Company", "we", "our", or "us"), and any individual or legal entity ("Customer", "User", "you", or "your") accessing or using the Esyana software platform, website, mobile applications, APIs, and related services available through esyana.com (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not access or use the Service.

1. Definitions

For purposes of these Terms:

Account means a registered account created to access the Service.

Administrator means a Customer-designated user with administrative permissions within the Customer's organization.

Affiliate means an entity controlling, controlled by, or under common control with a party.

Customer means the company or legal entity purchasing a subscription.

Customer Data means all information uploaded or created by the Customer while using the Service.

Documentation means manuals, guides, technical documentation, and help materials.

Esyana means the Field Maintenance Management Platform owned by Sadeid.

Platform means the Esyana software together with related services.

Subscription means a paid or free license allowing access to the Platform.

User means any person authorized by the Customer to access the Platform.

Work Order means any maintenance job, request, inspection, preventive maintenance record, repair record, invoice, report, checklist, attachment, photograph, or related information created within the Platform.

2. Acceptance of These Terms

By accessing the Platform, you confirm that:

  • You are at least eighteen (18) years old or have legal authority to act on behalf of a business.

  • You have authority to bind your organization.

  • You will comply with these Terms and all applicable laws.

  • All registration information is accurate.

3. Description of the Service

Esyana is a cloud-based Software-as-a-Service (SaaS) platform that enables organizations to manage field maintenance operations, including but not limited to:

  • Maintenance Requests

  • Work Orders

  • Preventive Maintenance

  • Asset Management

  • Device Management

  • Client Management

  • Spare Parts Inventory

  • Warehouses

  • Warranty Management

  • Team Management

  • Technician Scheduling

  • Reporting

  • Customer Portal

  • Automation Rules

  • Billing and Subscription Management

  • APIs and Integrations (where available)

  • Mobile Applications (where available)

The Company may modify, improve, add, or discontinue features at any time.

4. Account Registration

To access certain features, Customers must create an account.

Customers agree to:

  • Provide complete and accurate information.

  • Keep information current.

  • Maintain the confidentiality of login credentials.

  • Notify Sadeid immediately of unauthorized access.

  • Be responsible for all activity occurring under their accounts.

Sadeid shall not be responsible for losses resulting from unauthorized access caused by Customer negligence.

5. Subscription Plans

The Platform is offered under subscription plans.

Subscriptions may include limitations such as:

  • Number of users

  • Number of technicians

  • Number of clients

  • Number of assets

  • Number of work orders

  • Storage capacity

  • API requests

  • Mobile access

  • Premium features

Subscription details are published on esyana.com or otherwise agreed in writing.

6. Trial Accounts

Sadeid may provide free trial accounts.

Trial accounts:

  • Are provided without warranty.

  • May include limited functionality.

  • May expire automatically.

  • May be discontinued without notice.

Customer Data created during a trial may be deleted following trial expiration unless the Customer purchases a subscription.

7. Customer Responsibilities

Customers agree to:

  • Use the Platform only for lawful purposes.

  • Maintain accurate records.

  • Obtain all permissions necessary for uploaded information.

  • Maintain secure passwords.

  • Configure appropriate user permissions.

  • Train their personnel.

  • Maintain backup copies of critical information where appropriate.

Customers remain solely responsible for business decisions made using the Platform.

8. User Accounts

Each individual user should have a unique account.

Customers shall not:

  • Share login credentials between users except where explicitly permitted.

  • Sell user accounts.

  • Create fraudulent accounts.

  • Impersonate others.

The Company may suspend accounts that violate this section.

9. Customer Data Ownership

The Customer retains ownership of all Customer Data entered into the Platform.

Customer Data includes, without limitation:

  • Clients

  • Assets

  • Devices

  • Maintenance history

  • Work Orders

  • Technician reports

  • Photos

  • Documents

  • Invoices

  • Costs

  • Spare parts records

  • Uploaded files

  • Digital signatures

  • Preventive maintenance schedules

Sadeid does not claim ownership of Customer Data.

10. License Granted to Sadeid

The Customer grants Sadeid a limited, non-exclusive, worldwide license to:

  • Store Customer Data

  • Process Customer Data

  • Back up Customer Data

  • Display Customer Data to authorized users

  • Transfer Customer Data where technically required

  • Process Customer Data solely for operating the Service

This license ends when Customer Data is permanently deleted from the Platform, except where retention is required by law.

11. Intellectual Property

Except for Customer Data, all intellectual property rights remain the exclusive property of Sadeid, including:

  • Software

  • Source code

  • Databases

  • UI/UX design

  • Documentation

  • Logos

  • Trademarks

  • Trade secrets

  • Algorithms

  • APIs

  • Reports generated by the Platform (excluding Customer Data contained within them)

No ownership rights are transferred to the Customer.

12. Limited License to Customer

Subject to these Terms, Sadeid grants the Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Platform during the active subscription period for the Customer's internal business operations.

The Customer shall not:

  • Reverse engineer the Platform.

  • Decompile or disassemble the software.

  • Copy or reproduce the software except as permitted by law.

  • Resell the Platform without written authorization.

  • Create derivative works.

  • Remove copyright notices.

  • Circumvent security features.

13. Acceptable Use

The Customer shall not use the Service to:

  • Violate any applicable law.

  • Upload malicious software.

  • Conduct unauthorized security testing.

  • Attempt unauthorized access.

  • Interfere with the Service.

  • Distribute spam.

  • Store illegal content.

  • Infringe intellectual property rights.

  • Harass other users.

  • Misrepresent identity.

Sadeid reserves the right to suspend accounts engaged in prohibited activities.

14. Payments and Billing

[Pending]

15. Automatic Renewal

[Pending]

16. Taxes

[Pending]

17. Service Availability

[Pending]

18. Support Services

[Pending]

19. Maintenance Windows

[Pending]

20. Security

[Pending]

21. Confidentiality

[Pending]

22. Data Processing

[Pending]

23. Backups and Disaster Recovery

[Pending]

24. Export of Data

[Pending]

25. Third-Party Services

[Pending]

26. APIs

[Pending]

27. Mobile Applications

[Pending]

28. Artificial Intelligence Features (future)

[Pending]

29. Suspension

[Pending]

30. Termination

[Pending]

31. Limitation of Liability

[Pending]

32. Disclaimer of Warranties

[Pending]

33. Indemnification

[Pending]

34. Governing Law (Jordan)

[Pending]

35. Dispute Resolution

[Pending]

36. Force Majeure

[Pending]

37. Amendments

[Pending]

38. Contact Information

[Pending]