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ESYANA PRIVACY POLICY

Document Version: 1.0
Effective Date: 26 July 2026
Last Updated: 26 July 2026

Privacy Policy

This Privacy Policy explains how Sadeid, a company registered in the Hashemite Kingdom of Jordan under Registration Number 1210822026 ("Sadeid," "Company," "we," "our," or "us"), collects, uses, stores, shares, and protects personal information when you use the Esyana Field Maintenance Management Platform, including our website (esyana.com), customer portal, APIs, mobile applications, and related services (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. Our Commitment to Privacy

We recognize that our customers entrust us with important business and personal information. Protecting that information is one of our highest priorities.

We are committed to:

  • Collecting only the information necessary to provide the Service.

  • Processing information lawfully and fairly.

  • Using appropriate technical and organizational security measures.

  • Limiting access to authorized personnel.

  • Respecting customer ownership of business data.

  • Being transparent about how information is used.

2. Scope of This Policy

This Privacy Policy applies to:

  • The Esyana website (esyana.com)

  • Customer accounts

  • Client Portal

  • Technician Portal

  • Mobile applications

  • APIs

  • Customer Support

  • Sales inquiries

  • Marketing communications

  • Training sessions

  • Software demonstrations

  • Trial accounts

This Policy does not apply to third-party websites or services linked from the Service.

3. Information We Collect

Depending on how you interact with Esyana, we may collect the following categories of information.

3.1 Account Information

When creating an account, we may collect:

  • Full name

  • Company name

  • Job title

  • Email address

  • Phone number

  • Country

  • Billing address

  • Username

  • Password (stored in encrypted/hashed form)

  • Preferred language

  • Time zone

3.2 Company Information

For organizations using Esyana, we may collect:

  • Company name

  • Registration number

  • Tax/VAT number

  • Industry

  • Number of employees

  • Company address

  • Branch information

  • Company logo

  • Company settings

3.3 Customer Business Data

Customers may upload business information into the Platform, including:

  • Client records

  • Assets

  • Devices

  • Equipment

  • Work Orders

  • Maintenance Requests

  • Preventive Maintenance schedules

  • Service history

  • Spare Parts inventory

  • Warehouse information

  • Warranty information

  • Technician notes

  • Inspection reports

  • Checklists

  • Invoices

  • Cost information

  • Attachments

  • Maintenance photos

  • PDF files

  • Contracts

  • Technical documents

This information remains the property of the Customer.

3.4 User Information

For authorized users, we may process:

  • Name

  • Email address

  • Phone number

  • Department

  • Position

  • Assigned team

  • User role

  • Login history

  • Security settings

  • Permission assignments

3.5 Technician Information

Where enabled by the Customer, Esyana may process:

  • Assigned work orders

  • Working hours

  • Time tracking

  • GPS location (if enabled)

  • Travel records

  • Technician reports

  • Digital signatures

  • Uploaded photos

  • Equipment usage

GPS tracking is only collected when enabled by the Customer and permitted by applicable law.

3.6 Client Portal Information

When clients submit maintenance requests, we may collect:

  • Contact name

  • Email

  • Phone number

  • Address

  • Company

  • Asset information

  • Maintenance request details

  • Uploaded files

  • Photos

  • Communications

3.7 Payment Information

If subscriptions are purchased online, payment processing may involve:

  • Billing contact

  • Invoice information

  • Payment status

  • Transaction identifiers

Esyana does not store complete credit or debit card numbers. Payment card information is processed by third-party payment service providers.

3.8 Automatically Collected Information

When using the Service, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Screen resolution

  • Language settings

  • Access dates

  • Login times

  • Session duration

  • Error logs

  • Diagnostic information

4. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Keep users signed in

  • Remember preferences

  • Improve security

  • Measure website performance

  • Analyze usage

  • Prevent fraud

For more information, please refer to our separate Cookie Policy.

5. How We Use Information

We use information to:

  • Provide the Service

  • Authenticate users

  • Create accounts

  • Manage subscriptions

  • Process payments

  • Deliver customer support

  • Improve system performance

  • Monitor service reliability

  • Generate reports

  • Detect fraud

  • Maintain security

  • Comply with legal obligations

  • Communicate service updates

  • Send invoices

  • Notify customers of incidents

  • Respond to support requests

We do not sell personal information.

6. Legal Basis for Processing

Where applicable, we process information based on:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • User consent (where required)

7. Sharing Information

We may share information only when necessary with:

  • Cloud hosting providers

  • Email delivery providers

  • Payment processors

  • SMS providers

  • Customer support providers

  • Analytics providers

  • Professional advisers

  • Government authorities where required by law

All third-party providers are expected to protect information appropriately.

8. Customer Data Ownership

Customer business data remains the property of the Customer.

Sadeid does not acquire ownership of:

  • Work Orders

  • Maintenance history

  • Client lists

  • Asset information

  • Reports

  • Documents

  • Photos

  • Spare Parts records

  • Invoices

  • Uploaded files

We process Customer Data solely to provide and support the Service.

9. International Data Transfers

Depending on the hosting location selected by the Customer or the service providers used, Customer Data may be processed in countries other than the country where it was originally collected.

Where applicable, Sadeid will take reasonable measures to protect personal information during such transfers in accordance with applicable law.

10. Data Security

We implement technical and organizational measures designed to protect information, including:

  • Encryption in transit using TLS

  • Password hashing

  • Role-based access control

  • Audit logging

  • Secure authentication

  • Regular backups

  • Network security controls

  • Vulnerability management

  • Monitoring and logging

  • Access restrictions for employees

No system connected to the internet can be guaranteed to be completely secure, but we continually work to improve our security practices.

11. Data Retention

We retain information only for as long as necessary to:

  • Provide the Service

  • Meet contractual obligations

  • Resolve disputes

  • Comply with legal requirements

  • Enforce our agreements

Following account termination, Customer Data may be retained for a limited grace period (for example, 30–90 days, depending on the subscription or agreement) to allow recovery before secure deletion, unless a longer retention period is required by law or agreed in writing.

12. Your Rights

Subject to applicable law, users may have the right to:

  • Access their personal information

  • Correct inaccurate information

  • Request deletion of personal information

  • Restrict or object to certain processing activities

  • Request a copy of their information in a commonly used electronic format

  • Withdraw consent where processing is based on consent

Requests may be limited where Sadeid is legally required to retain information or where doing so would adversely affect the rights of others.

13. Children's Privacy

The Service is intended for business users and is not directed to children under the age required by applicable law to provide valid consent for data processing. We do not knowingly collect personal information from children through the Service.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.

When material changes are made, we will update the "Last Updated" date and may provide additional notice through the Service or by email where appropriate.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, you may contact:

Sadeid
Registration Number: 1210822026
Hashemite Kingdom of Jordan
Website: https://esyana.com

Email: privacy@esyana.com