COOKIE POLICY
Esyana Field Maintenance Management Platform
Document Version: 1.0
Effective Date: 26 July 2026
Last Updated: 26 July 2026
COOKIE POLICY
This Cookie Policy explains how Sadeid, a company registered in the Hashemite Kingdom of Jordan under Registration Number 1210822026 ("Sadeid", "we", "our", or "us"), uses cookies and similar technologies when you access or use the Esyana Field Maintenance Management Platform, our website (esyana.com), customer portal, mobile applications, and related services (collectively, the "Service").
This Cookie Policy should be read together with our Privacy Policy and Terms of Service.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website or use an online service.
Cookies help websites:
Remember user preferences
Maintain login sessions
Improve security
Analyze performance
Provide a better user experience
Enable certain functionality
Cookies do not typically contain information that directly identifies a user, but information stored in cookies may be linked to information associated with your account.
2. Why We Use Cookies
Esyana uses cookies and similar technologies to:
Authenticate users
Maintain active sessions
Improve platform performance
Protect user accounts
Remember settings
Analyze usage patterns
Monitor service health
Detect fraud and abuse
Improve customer experience
3. Types of Cookies We Use
3.1 Essential Cookies
These cookies are required for the operation of the Service.
Examples:
User authentication
Session management
Security controls
Load balancing
Account access
Without these cookies, certain parts of the Service may not function properly.
These cookies cannot generally be disabled.
3.2 Functional Cookies
These cookies remember choices made by users.
Examples:
Language preferences
Time zone settings
Dashboard layouts
Display preferences
User interface settings
These cookies help provide a personalized experience.
3.3 Analytics Cookies
Analytics cookies help us understand how visitors interact with the Service.
Examples:
Pages viewed
Session duration
Navigation behavior
Feature usage
Performance statistics
Analytics information may be aggregated and anonymized whenever possible.
3.4 Security Cookies
Security cookies help protect the Service and its users.
Examples:
Fraud detection
Session validation
Login protection
Abuse prevention
Unauthorized access monitoring
These cookies are necessary to maintain platform security.
3.5 Performance Cookies
Performance cookies help us improve the speed, reliability, and stability of the Service.
Examples:
Error tracking
Application performance monitoring
Server response analysis
Resource optimization
3.6 Third-Party Cookies
Certain features may rely on trusted third-party providers.
Examples include:
Payment processors
Analytics providers
Customer support platforms
Security monitoring services
Content delivery networks (CDNs)
Third-party providers may place cookies subject to their own privacy policies.
4. Session Cookies and Persistent Cookies
Session Cookies
Session cookies exist only while your browser session remains active.
They are typically deleted when you close your browser.
Examples:
User authentication
Temporary preferences
Security validation
Persistent Cookies
Persistent cookies remain on your device for a specified period.
Examples:
Remembering user preferences
Login convenience features
Language settings
Persistent cookies automatically expire after a defined period or may be deleted manually by the user.
5. Similar Technologies
In addition to cookies, Esyana may use similar technologies, including:
Local Storage
Used to:
Store preferences
Improve performance
Maintain application settings
Session Storage
Used for:
Temporary user data
Navigation state
Application functionality
Web Beacons
Small electronic files that may help us:
Measure usage
Monitor communications
Improve services
Log Files
Our systems automatically generate logs that may include:
IP address
Browser type
Device information
Operating system
Access timestamps
Error events
Log files are used primarily for security, diagnostics, and operational purposes.
6. Mobile Applications
Future Esyana mobile applications may use technologies similar to cookies.
These technologies may help:
Authenticate users
Store preferences
Improve performance
Support offline functionality
Deliver notifications
Mobile operating systems may provide controls for managing such technologies.
7. Managing Cookies
Most browsers allow users to:
View cookies
Delete cookies
Block cookies
Restrict certain cookies
Configure cookie preferences
Examples of supported browsers include:
Google Chrome
Mozilla Firefox
Microsoft Edge
Safari
Opera
Browser settings differ by browser and version.
8. Effects of Disabling Cookies
If cookies are disabled, some features of the Service may not function correctly.
Potential impacts include:
Login issues
Session interruptions
Loss of preferences
Reduced functionality
Degraded user experience
Certain security features may also be unavailable.
9. Do Not Track Signals
Some browsers provide "Do Not Track" (DNT) settings.
Because there is no universally accepted standard governing DNT signals, Esyana may not respond to all DNT requests in a consistent manner.
We may update this practice if recognized standards emerge.
10. Third-Party Services
The Service may contain links or integrations with third-party services.
Examples include:
Payment gateways
Email delivery providers
Cloud hosting providers
Mapping services
Analytics services
These third parties may use their own cookies and technologies.
Sadeid does not control third-party cookie practices.
Users should review the privacy and cookie policies of those providers.
11. International Users
Because Esyana is a cloud-based service, cookies and related information may be processed in countries different from the user's location.
By using the Service, users acknowledge that information may be processed in accordance with this Cookie Policy and applicable laws.
12. Updates to This Cookie Policy
Sadeid may modify this Cookie Policy at any time.
When changes are made:
The "Last Updated" date will be revised.
Material changes may be announced through the Service.
Continued use of the Service after updates constitutes acceptance of the revised policy.
13. Contact Information
Questions regarding this Cookie Policy may be directed to:
Sadeid
Registration Number: 1210822026
Hashemite Kingdom of Jordan
Website: https://esyana.com
Email: privacy@esyana.com